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Old 10-16-2007, 08:32 PM
gweempose gweempose is offline
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Thumbs down Major problems with Rhapsody 1.14 firmware and 8GB clix ...

Naturally, I was very excited when I found out that the new Rhapsody firmware had been released. It has been rather annoying that I have only been able to use half of my player's available memory. Consequently, I went ahead and flashed my 8GB Redline with the new firmware as soon as I got a chance. Before doing anything else, I formatted the player just to be on the safe side. At first, everything appeared to work fine. The 4GB memory bug was fixed, and I had no problem filling up my player's entire memory with Rhapsody content

Unfortunately, there now appears to be a new, even more menacing issue. Twice in the last few days, all of my Rhapsody content has mysteriously disappeared from the player's database. It's still there if I go to Extras -> Browse Device, but it's not playable unless I rebuild the library. Unfortunately, this doesn't restore the Rhapsody Channels or artist information. Both times this happened, I had been listening to some music earlier in the day and then I shut my player off (full power off, not sleep). When I turned my player back on, everything was gone. It's strange, because the first time this happened, I had been using my player for several days without any problems whatsoever. Initially, I thought that something may have gotten corrupted when I upgraded to 1.14 using the iriver Firmware Updater. In order to rule this out, I decided to manually update the firmware. Unfortunately, I experienced the same problem just a day later. I have tried hard to see if I can duplicate the problem, but I haven't had any luck. I recently reformatted the player and put some new Rhapsody Channels and music on it. For the time being, everything is working fine. I'm fairly confident, however, that the same thing will happen again sooner or later.

I'm wondering if this is only an issue with the 8GB models, or if all models are similarly affected . Has anyone else experienced this problem? Does anyone have any theories or suggestions?
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Old 10-17-2007, 10:36 AM
digitalq digitalq is offline
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Quote:
Originally Posted by gweempose View Post
Unfortunately, there now appears to be a new, even more menacing issue. Twice in the last few days, all of my Rhapsody content has mysteriously disappeared from the player's database. It's still there if I go to Extras -> Browse Device, but it's not playable unless I rebuild the library. Unfortunately, this doesn't restore the Rhapsody Channels or artist information. Both times this happened, I had been listening to some music earlier in the day and then I shut my player off (full power off, not sleep). When I turned my player back on, everything was gone. It's strange, because the first time this happened, I had been using my player for several days without any problems whatsoever. Initially, I thought that something may have gotten corrupted when I upgraded to 1.14 using the iriver Firmware Updater. In order to rule this out, I decided to manually update the firmware. Unfortunately, I experienced the same problem just a day later. I have tried hard to see if I can duplicate the problem, but I haven't had any luck. I recently reformatted the player and put some new Rhapsody Channels and music on it. For the time being, everything is working fine. I'm fairly confident, however, that the same thing will happen again sooner or later.

I'm wondering if this is only an issue with the 8GB models, or if all models are similarly affected . Has anyone else experienced this problem? Does anyone have any theories or suggestions?

I've got a Clix2 Rhapsody with the original (1.1.17) firmware and I have had the exact same thing you describe happen to me twice in the two months I have owned it. Only difference is that i had mine on sleep mode (so no workaround there). Both times I had listened to the player for a while and then had it in my pocket in sleep mode. Not sure if it was locked or not, don't think it matters. Both times I was frustrated by the incident, since the only way to get things completely "right" with regard to Rhapsody content and Channels was to remove all songs and resync, which can take a while, even if you are half filling a 4GB player. So, I will put the 1.14 firmware on when I get home, but like you , I won't hold my breath that this won't happen again. I've been trying to remember to lock it if I'm going to keep it in my pocket (buttons pressed all the time) and I have gone to power off mode for now. (but my MP3 audiobooks want me to go back to sleep mode) Anyway, good luck!

Chris
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Old 10-17-2007, 11:28 AM
gweempose gweempose is offline
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So this issue is obviously not limited to the 8GB model. I had been using 1.11 with my Redline for a couple of weeks and never experienced this problem. Of course, I may have just been lucky. Clearly, there is a major bug in the Rhapsody firmware. The only other possibility I can think of is that the problem lies within the Rhapsody software itself. My gut tells me that this is not the case, though. Either way, something is messed up, and I will be sending an e-mail to iriver support as well as calling them on the phone. I suggest that everybody with this problem do the same thing. The more people that complain, the better the chance that iriver will come up with a solution.
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Old 10-17-2007, 12:05 PM
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iclix2 iclix2 is offline
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I believe that Clieos will correct me if i'm wrong here, but I don't believe that you can get full Rhapsody functionality out of a non-Rhapsody specific player. What I mean here is that iriver have a Rhapsody branded player and non-Rhapsody branded players. I don't believe that Rhapsody firmware will work correctly on a non-Rhapsody player. It did not used to in the past.
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Old 10-17-2007, 12:23 PM
gweempose gweempose is offline
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Quote:
Originally Posted by iclix2 View Post

I believe that Clieos will correct me if i'm wrong here, but I don't believe that you can get full Rhapsody functionality out of a non-Rhapsody specific player. What I mean here is that iriver have a Rhapsody branded player and non-Rhapsody branded players. I don't believe that Rhapsody firmware will work correctly on a non-Rhapsody player. It did not used to in the past.
Actually, it was Clieos who originally confirmed that the only difference between a clix2 Rhapsody and a normal clix2 is the firmware. Here is a link to his post.

I just got off the phone with iriver technical support. The representative kept putting me on hold and talking to the tech guys. After about a half an hour, they finally admitted that the 1.14 Rhapsody firmware has bugs in it. In fact, they took it off their web site for this very reason. Hopefully, they will figure out what's wrong and fix it sometime soon. In the meantime, I'm going to go back to version 1.11, since I never had any problems with it other than the 4GB memory bug. The only thing I don't understand is why digitalq is experiencing the same problems even though he isn't using 1.14. Oh well, I guess I'll just keep my fingers crossed and hope for the best. I'll make sure to keep you guys posted.
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Old 10-17-2007, 11:01 PM
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Well, it wasn't me who 'actually' confirmed the Rhapsody clix2 uses the same hardware as normal clix2 (since I haven't bought my clix2 than). I was told by Ted Yo (IIRC) who confirmed to me on the firmware-hardware detail (He is very knowledgeable on this). Rhapsody service (for clix2) use WM10 DRM from Microsoft, therefore it doesn't require any hardware modification (the build in chip is more than capable of decoding it). The only reason for a separate Rhapsody firmware is to enable the support for channel (and stuffs), which ain't supported in the original firmware.

I don't have the time to dig up old thread, but if you read the very early Rhapsody related thread, everything is there.
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Old 10-21-2007, 08:11 PM
gweempose gweempose is offline
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A tough nut to crack!

I decided to stick with the 1.14 firmware for a while longer to see if I could recreate the problem. Despite my best efforts, I haven't figured it out yet. I've been able to get it to happen on four separate occasions, but I'm not quite sure how. I tried to be as scientific as possible and limit all the variables, but I have yet to discover a surefire way to recreate the bug consistently. It seems to have something to do with adding tracks to your library while listening to them in a Rhapsody Channel. It may also be tied to rating the tracks. Perhaps someone else will have better luck nailing this one down.
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Old 11-13-2007, 10:52 PM
jthomas_null jthomas_null is offline
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I have the exact same issue with an 8GB clix2 after upgrading to the Rhapsody version of 1.14. It's happened three times. I can't tie it to any specific actions, twice it's happened after I updated a bunch of channels, turned the player off, and turned it back on. I'm reverting to 1.11bas, hopefully that will solve the problem for now.
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Old 11-15-2007, 08:39 PM
digitalq digitalq is offline
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I'm going back too! I've had the not fun experience of having all my "to go" tracks de-authorize about a half dozen times in the past week. If the player is turned off for any significant amount of time, upon trying to play any Channels or Rhapsody to go tracks I get the message "To play this track, you must sync your device to your PC. Can't stand it. I've done a un-license, format, reinstall firmware, format, re-license all to no avail. So I'm going to have to figure out how to go back to the last firmware. Hope they fix this madness soon.
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Old 12-04-2007, 04:54 AM
Alefifer Alefifer is offline
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Question What do you mean 'half the memory'?

Quote:
Originally Posted by gweempose View Post
It has been rather annoying that I have only been able to use half of my player's available memory. Consequently, I went ahead and flashed my 8GB Redline with the new firmware as soon as I got a chance...
Whoaaa! What??!

I'm brand new to the forums here but have read alot here over the past week. This post motivated me to register and post since I'm considering buying a clix2 8gb player soon.

Are you saying that there is only 4GB of space available to put stuff on on the 8GB player? Are you saying that 4GB of the 8GB player is "saved" in some manner simply for Rhapsody usage?? If that is the case I will have to seriously reconsider putting out close to $300 for a player that I cannot use half the memory of!! Why would anybody pay $240 for a 4 GB mp3 player?!

Somebody help me understand please.

Thanks.
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Old 12-04-2007, 05:22 AM
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Mattman Mattman is offline
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Quote:
Originally Posted by Alefifer View Post
Whoaaa! What??!

I'm brand new to the forums here but have read alot here over the past week. This post motivated me to register and post since I'm considering buying a clix2 8gb player soon.

Are you saying that there is only 4GB of space available to put stuff on on the 8GB player? Are you saying that 4GB of the 8GB player is "saved" in some manner simply for Rhapsody usage?? If that is the case I will have to seriously reconsider putting out close to $300 for a player that I cannot use half the memory of!! Why would anybody pay $240 for a 4 GB mp3 player?!

Somebody help me understand please.

Thanks.
No, now you can use the full 8gb. It was just a problem with the firmware.
Version 1.14 fixed the bug I'm pretty sure, although about 40mb still gets taken up by system 'stuff' such as firmware...
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Old 12-04-2007, 05:47 AM
Alefifer Alefifer is offline
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Quote:
Originally Posted by Mattman View Post
No, now you can use the full 8gb. It was just a problem with the firmware.
Version 1.14 fixed the bug I'm pretty sure, although about 40mb still gets taken up by system 'stuff' such as firmware...
Whew! Thank goodness.
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Old 12-08-2007, 10:34 AM
cviz821 cviz821 is offline
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Is anyone still experiencing Bug Issues w/ v1.14 for Rhapsody

I upgraded my Clix to version 1.14 prior to the 'Urge' music service being shut. When Urge moved to Rhapsody I was able to sync my songs on my Clix without issue.

I had an issue with my laptop screen and I sent it out for repair. When the manufacture returned it, they completely wiped system. I did a basic restore, but I could no longer sync any of my songs on my 4G Clix2.

I contacted Rhapsody support, re-downloaded all my songs, reintalled DRM, re-formatted my player, etc; yet nothing worked. Upon reading the forum I downloaded v.1.11bas (Rhapsody Compatible). Once I had that installed I noticed all the Rhapsody features on my Clix2 I never had before on v1.14; such as Rhapsody Channels and artist info. From this point on I had no issues syncing songs.

I'm wondering if I was ever running the correct version of 1.14 firmware? Are there two versions of 1.14 firmware, Rhapsody and Non-Rhapsody? Should I stick with v1.11bas or move to 1.14bas? Has iRiver addresses the bugs previously mentioned in this thread?
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Old 12-08-2007, 04:19 PM
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clieos clieos is offline
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If you read the FAQ on firmware update or the firmware achieve, you should realize you had the original non-Rhapsody compatible firmware before, than you installed the Rhapsody firmware which give you the extra feature.

The term 'non-Rhapsody compatible' might be a bit misleading now as the early firmware is truly not compatible with Rhapsody (crash), but after v1.12, all the original bugs seems to be fixed and now even the normal firmware will support it (just not fully).
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Old 12-08-2007, 08:59 PM
gweempose gweempose is offline
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Quote:
Originally Posted by cviz821 View Post

Should I stick with v1.11bas or move to 1.14bas? Has iRiver addresses the bugs previously mentioned in this thread?
Unfortunately, I am still using 1.11. To my knowledge, iriver has not come up with a fix yet. Since it's been nearly two months since 1.14 was released, I can only assume that resolving this problem is not high on their priority list.
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